Hopefully even though you are reading this you haven’t had to experience the process of filing a warranty claim when a product didn’t perform as anticipated. If you have had to file a warranty claim, you probably realize that most warranties cover product replacement only and not labor. Archadeck of Columbus urges homeowners to be cautious and become familiar with the warranty of a prospective product before you make the investment. Many times, the fine print reveals the truth. When it comes to above average warranties in the world of composite and PVC decking, TimberTech has some of the longest and best warranties in the business. Archadeck is a premier contractor of TimberTech and we enjoy their warranty which includes product replacement with labor included.
Being a premier contractor has it’s advantages. TimberTech and Archadeck have an exclusive agreement where the cost of replacement is not passed onto the customer. In today’s rough economic climate this breathes fresh air and confidence into the minds of consumers straddling the fence as to what decking material to choose for their new deck, and what contractor to use to build it. The answer is clear, Archadeck of Columbus and TimberTech.
The reason TimberTech offers this agreement and some of the longest and best warranties in the business is because they offer a quality product that they have the utmost confidence in offering to consumers. With any manufacturing, there can always be defects, or the chance thereof. With building products such as composite or PVC decking manufacturers they will replace the material, but the vast majority will not include the labor. Have you ever had a problem with the warranty on a product? Warranties can be a big headache and companies usually make you jump through hoops in order to receive what you deserve. TimberTech is a horse of a different color, they stand behind their product every step of the way.
Case in Point, we have a really large job we are working on. We had a batch of decking that was off-color. Color inconsistencies can sometimes vary from batch to batch, just like carpet and dye lot numbers. The stickler was that most of the decking was already completed. No problem , TimberTech came out and replaced the boards already down and paid labor. They actually had their quality control manager drive 1 and 1/2 hours to our job site to take care of the problem, not only was this an example of curb service customer care at it’s best, it kept the homeowner from being put into an uncomfortable and troubling situation.
Remember folks, a product is only as good as it’s warranty. Who are you gonna turn to when you hired a professional contractor to do your work in the instance a problem arises? You are going to call the contractor. In this case you can call us and we can take care of the rest. Archadeck of Columbus has been in the business for 10 years and we have built over 600 projects in the Columbus market. Call us to learn more about the quality products we use and about our quality workmanship. (740) 879 – 3730