A product as good as its warranty is worth using.

Archadeck of Columbus is a premier TimberTech contractor. TimberTech stands behind it’s product when it comes to quality beauty and warranties that far exceed your expectations.

Hopefully even though you are reading this you haven’t had to experience the process of filing a warranty claim when a product didn’t perform as anticipated. If you have had to file a warranty claim, you probably realize that most warranties cover product replacement only and not labor. Archadeck of Columbus urges homeowners to be cautious and become familiar with the warranty of a prospective product before you make the investment. Many times, the fine print reveals the truth. When it comes to above average warranties in the world of composite and PVC decking, TimberTech has some of the longest and best warranties in the business. Archadeck is a premier contractor of TimberTech and we enjoy their warranty which includes product replacement with labor included.

Dublin_OH_TimberTech_deck_Columbus_golf_course_deck
TimberTech deck built by Archadeck of Columbus.

Being a premier contractor has it’s advantages. TimberTech and Archadeck have an exclusive agreement where the cost of replacement is not passed onto the customer. In today’s rough economic climate this breathes fresh air and confidence into the minds of consumers straddling the fence as to what decking material to choose for their new deck, and what contractor to use to build it. The answer is clear, Archadeck of Columbus and TimberTech.

The reason TimberTech offers this agreement and some of the longest and best warranties in the business is because they offer a quality product that they have the utmost confidence in offering to consumers. With any manufacturing, there can always be defects, or the chance thereof. With building products such as composite or PVC decking manufacturers they will replace the material, but the vast majority will not include the labor. Have you ever had a problem with the warranty on a product? Warranties can be a big headache and companies usually make you jump through hoops in order to receive what you deserve. TimberTech is a horse of a different color, they stand behind their product every step of the way.

columbus TimberTech Earthwood
TimberTech's Earthwood composites have the look of wood without the headaches.

Case in Point, we have a really large job we are working on. We had a batch of decking that was off-color. Color inconsistencies can  sometimes vary from batch to batch, just like carpet and dye lot numbers. The stickler was that most of the decking was already completed.  No problem , TimberTech came out and replaced the boards already down and paid labor. They actually had their quality control manager drive 1 and 1/2 hours to our job site to take care of the problem, not only was this an example of curb service customer care at it’s best, it kept the homeowner from being put into an uncomfortable and troubling situation.

Remember folks, a product is only as good as it’s warranty. Who are you gonna turn to when you hired a professional contractor to do your work in the instance a problem arises? You are going to call the contractor. In this case you can call us and we can take care of the rest. Archadeck of Columbus has been in the business for 10 years and we have built over 600 projects in the Columbus market. Call us to learn more about the quality products we use and about our quality workmanship. (740) 879 – 3730
westcolumbus@archadeck.net

Michael Reeder, Archadeck of Columbus
Michael Reeder, Archadeck of Columbus

Author: archadeckofcolumbus

I began my association with Archadeck in 2001 when I was working for a subcontractor that Archadeck of Columbus was employing for patio installations. I had been working in the Landscape/Hardscape industry for quite a few years at the time and immediately noticed a difference in how Archadeck operated in comparison with other deck companies that we worked with. Over the years of working with Archadeck on numerous projects, large and small, I came to realize the importance of what they were selling; beautiful designs, top-notch craftsmanship and a world class customer experience. This is what drove me to start working for Archadeck in January of 2011 and eventually buying the company in 2016. My wife, Amber, and my son, Logan, could not be happier to be a part of such a wonderful organization. We look forward to the future as we build the outdoor living environments our customers dream of with the “world class” service they deserve!

2 thoughts on “A product as good as its warranty is worth using.”

  1. Wondering if you can help. I am in the process of having a deck built usingTimbertech harvest bronze. I saw your beautiful website and videos and wanted to do the same rail caps you did using the white rails with the harvest bronze decking as the rail cap. Both my builder and deck supplier said Timbertech does not make a rail that will accept a flat piece! They gave me Trek railing system but the Harvest Bronze Decking doesnt fit. Can you please let me know what railing system you use and how the matching rail cap fits? DId you use the Timbertech railing system? and is it the exact piece same decking that you used for the rail cap? Think thecolor was called Desert Bronze when you did your deck. Thank you so much for your kind attention.

    1. Thank you very much for your comments. With respect to your question, we installed a white vinyl rail that does have a flat cap and allows us to install a decking board on top to provide that look. Your contractors are correct. Timbertech and the vast majority of the synthetic railings are shaped like a “bread loaf”. This is similar to the shape of a banister in ones home. We use Mout Hope Vinyl Railings which is based in Ohio. You can look at their website at http://www.mounthopefenceanddeck.com for further information. Another brand of vinyl railings we have used is Kroy vinyl.

      A couple last things to mention, make sure the supplier installs a 6” wide rail post as the decking board is 5-1/2” wide. This is done so the rail cap terminates at the rail post. Lastly I would highly suggest using a vinyl supplier that manufactures the railings with an aluminum frame within the vinyl. Some of these vinyl suppliers use hollow vinyl which is not strong enough.

      Thank you again for perusing our blog and feel free to contact us should you have any other questions. Good luck with your project!
      Best Regards,
      Michael Reeder
      Archadeck of Columbus
      http://columbus.archadeck.com/

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