At this time of the year we like to take a step back and set aside a moment to reflect on all the things we have to be thankful for in our business and in our personal life. From the office and in the field Carol and I are so pleased with the cohesiveness and teamwork abilities of our team. We are excited to report that we saw tremendous growth in 2012 and in the 12 years we have been operating we achieved our highest level of growth ever in an annual period. We were on the fast track before the economy crashed and if our current growth is any indicator of things to come then it seems that people are starting to see the economy come back.
With our growth, like most businesses, we experienced some “growing pains” and felt the need to add a production manager to our dream team. At times we felt as if we were detracting from our service because we were so busy but, by adding additional staff we have already seen how we can improve our service. One example is through the results of customer feedback on the surveys we send out to our customers, this has helped us improve and grow in all areas of our business. Along with the customer surveys, Carol and Curtis also developed an online app called Google Drive, which allows us to communicate seamlessly through the cloud with our entire team. By having this production tool, we communicate better. We now have our checklists within the app on each of our current jobs by name and job board, which serves as our production schedule, so we can immediately determine how far out we are. This tool is tightening our ship, so to speak to run like a well-oiled machine. We are really glad we’ve created this module to help us and are excited about looking forward to the next year’s review of our business practice.
In addition to the increased communication capabilities we have added to utilize our growth potential, our team members have made us proud this year as well. Our talented team member, Rob Mitchell, has really grown in leaps and bounds this year. Not only has Rob grown in his sales skills, but he has also displayed overall growth as an artisan. He is my right-hand guy and is a good counsel for me, and I am so pleased to have him on my team. One of the most important things we try to achieve is expressing to people how much we genuinely care and Rob is all about that!
Among our many accolades we are proud to say we just won the 2012 Super Service Award and the Consumer Choice for patio and deck builders. It means so much to be recognized not only by other professionals within our field, and Archadeck, but to also be recognized by the customer. This solidifies our commitment to customer service and putting the needs of the customer first.
Last but certainly not least, we have so many reasons to be thankful on the home front. We are blessed to have two wonderful kids that drive us crazy. We recently celebrated our 9th anniversary of when we got our son Jacob, our nine year old, from Russia. We are blessed to have such great children and are thankful to be able to have the kind of job that enables both Carol and I to be active parents in their lives. We are looking forward to a prosperous new year in our business and personal lives again in 2013.
If you are thinking of making your new year special with the addition of a new outdoor space contact Archadeck of Columbus today to bring your outdoor living dreams to life. Call us for a free consultation (740) 879 – 3730
You can see more images of outdoor living spaces that can inspire you to visualize your backyard’s potential in the New Year by visiting our outdoor rooms photo gallery and our outdoor living photo gallery, both are located on our website.