Learn how Archadeck of Columbus can make your outdoor living project an enjoyable experience, start to finish

Our goal is to provide our customers with an outstanding outdoor living space that exceeds their expectations in terms of workmanship, quality and process. Archadeck of Columbus discusses how we are using the latest technology to make our process more efficient and enjoyable for all!

Columbus_OH_large_paver_patio_with_screen_porch_and_deck
Many of our projects our multi-faceted and combine different elements, this takes precision and planning to bring these elements together properly.

Creating one-of-a-kind outdoor living spaces is a complex business. It is also a business that requires an immense amount of organization to ensure every project is executed in a timely, efficient manner. Here at Archadeck of Columbus, we use the latest technology to provide the absolute best home construction experience for all our customers. One of the benefits of owning an Archadeck franchise is having many best practice systems in place. We are able to utilize the newest technology coming to the forefront of the business. With this in mind, we have been searching through different applications which can help us manage a job more efficiently. The application we found and developed two years ago is great — it is called Smart Sheet.

Archadeck of Columbus Smart Sheet technology on Ipad
Smart Sheet technology allows all team member to stay up to the minute with each of our projects.

Smart Sheet allows us the freedom of being web-based. In addition we can place anything in a particular file which is easily accessible to other members of our team at any time. This allows us to see where they are and it also makes it easy for our project managers to stay up to the minute on the progress of any given project. It also assists us in communicating the steps necessary to project completion. For example; contacting the utility company, verifying deliveries, coordinating inspections, reminders on special orders & evaluating lead times on special orders, and coordinating with subcontractors such as roofers and electricians.

As an owner, this system allows me to manage at a quick glance. On average we are managing over 70 projects a year, with each project taking an average of 1.5  to 2 weeks. On average, each of these projects has over 100 checklists. Smart Sheet has a checklist format so we can check off items that need to be completed prior, during and post completion. This technology helps me organize the number of jobs we have going at any given moment, and keep up with the fast pace required to keep everyone smiling. It has allowed us to become much more efficient than we ever imagined.

Our system ensures each phase of your project is done on time.
Our system ensures each phase of your project is done on time.

Most of our customers don’t understand what a construction company goes through and the complexity of the process itself. It stands to reason if a company is more organized, and has a streamlined process it will run more efficiently and the customer will reap the benefits. Other builders just don’t use this type of precision when it comes to project management. This explains much of the discontent felt by homeowners because their project was not finished on time, or it was managed poorly during construction. There is much that can be overlooked with builders that don’t use systems such as ours. Our system ensures even the smallest details are scheduled and overseen properly– and the customer gains from this technology as much as we do.

We are so proud that this tool has allowed us to streamline our efficiency practices. Our project managers are happy, our team is happy and most of all our customers are happier because of our smooth production schedule. As we look into the future, our hope is to extend this technology and take it a step further by being able to use email to allow the homeowner to log-in and view the planning details for their particular project. Customers won’t manage their job, but will be able to see what is going on and when, in real-time. In this business, there is a lot of transparency in this area but we want to break down the barriers and get the customer involved and excited about being part of their building experience!

Cedar deck and patio in Columbus, OH
Let us make your outdoor living dreams a reality this season!

Our goal is to provide our customers with an outstanding outdoor living space that exceeds their expectations in terms of workmanship, quality and process. Remember that a project is only partially about sticks, but is also keenly about the process you have to go through to get there — winning the battle is about the journey it takes to victory!

Michael Reeder, Archadeck of Columbus
Michael Reeder, Archadeck of Columbus

Contact Archadeck of Columbus today to see how we can make creating your dream backyard an enjoyable experience, start to finish — how many builders can promise that? (740) 879 – 3730
westcolumbus@archadeck.net

Archadeck of Columbus leaves annual meeting with three esteemed awards, knowledge and plently of memories!

Archadeck of Columbus discusses highlights from the Archadeck annual meeting.

Archadeck recently held their annual meeting in beautiful Las Vegas, NV. During an informative week of gaining knowledge about our brand and visiting with Archadeck owners all over the country, there is also a special time set aside for Archadeck to announce the award winners for excellence in sales, in customer service and in outdoor living design. Our annual meeting is a testament to the power of our franchise. We meet once a year, nationally, and this gives us a great opportunity to talk with our peers, share ideas, discuss our successes and discuss ways to serve our customers better.

Memories from annual meeting 2014
Memories from the Archadeck annual meeting 2014.

A few of the highlights during this year’s meeting included a presentation by Kelly McDonald. She is not only a wonderful speaker and accomplished author, but is nationally known as an expert on perfecting the art of marketing to the modern woman. During her presentation she shared that women in the US make up the third largest economy in the world. She even brought copies of her most recent book, ” How to market to people not like you” to sign and take with us from the meeting! The presentation was enlightening and her style is very engaging and entertaining. She said that women like more choices than men. Do you believe that’s true? She showed a picture of a huge rack of t-shirts with every hue imaginable and than a picture of another rack with just 3 basic colors. She swears that women would go straight to the hue they want and that men will hem and haw with just the 3 choices. What do you think?

Along with a host of exceptional keynote speakers, I was asked to speak on a panel focused on ways to improve profitability and on another panel focusing on how hardscape building has dramatically increased our business. Our success in hardscapes also helped us find a niche in specializing in combination outdoor living projects, which was also discussed as part of my panel participation.

Dublin OH Columbus paver patio with outdoor kitchen and deck.jpg
Dublin, OH paver patio with outdoor kitchen and deck award-winning project.

Archadeck of Columbus was also blessed to win an Archadeck National Design Award in the combination projects category. Designing is such a rewarding part of our business. It’s not about the structures themselves. It’s about how those structures and outdoor spaces create a magical backyard space for our customers. This design award recognized a specific combination project we completed in early December 2013 in Dublin, OH. The project included an open porch with a round, flat roof and hardscape seating walls around the perimeter. The patio and wall were built with Unilock Brussels pavers, and the banding on the wall was completed using Unilock pavers in Copthorne.  We also expanded and resurfaced an existing deck with beautiful, low-maintenance TimberTech Terrain decking and added a grill surround using paver units.

In addition to being awarded the National Design Award, Archadeck of Columbus once again received a customer service award. Our score remains between 80-85% in customer service satisfaction, which makes us very proud.

Archadeck's "million dollar club."
Archadeck’s “million dollar club.”

Last but certainly not least, Archadeck of Columbus was recognized as a member of “the million dollar club” among franchises across the US this year. This award is given only to locations that met or exceeded the million dollar mark in completed projects for the year. This was our first time being named a member of this exclusive club and this places our location as one of the esteemed locations to win this award which is a direct testament to the quality of work we are providing to homeowners in the Columbus area. We are truly blessed!

Michael Reeder, Archadeck of Columbus
Michael Reeder, Archadeck of Columbus

We’d love to provide a free consultation to you to discuss your ideas to enhance your outdoor living with a porch, hardscape, deck or other structures. Please give us a call at (740) 879 – 3730
westcolumbus@archadeck.net

To see more pictures, please visit our Columbus patios and hardscapes online photo library and our Columbus porches picture gallery.

Archadeck of Columbus wins the Angie’s List Super Service Award for the 8th Time!

Archadeck of Columbus is humbled and proud to have been awarded the Angie’s List Super Service Award for 2013, and the 2013 Consumers Choice Award in Columbus for deck and patio builder!

Columbus OH covered patio for dining and entertaining
This covered paver patio in Columbus is a great example of expert design, planning and construction of an outdoor space.

Archadeck of Columbus is humbled and proud to have been awarded the Angie’s List Super Service Award for 2013. This award is our 8th year in consecutive awards from Angie’s List. In addition to the Super Service Award we were also chosen as the winner for the 2013 Consumers Choice Award for deck and patios in Columbus for the second consecutive year!

Nothing makes us more proud than to win an award that is based solely on the opinion of homeowners right here in the Columbus market. Each of these esteemed awards is a direct reflection of the relationships we forge with our customers and the quality of work we strive to achieve. We have been in business for over 11 years. Along the way we’ve had the opportunity to work with Columbus homeowners on projects from decks to porches, patios, pergolas and many other outdoor living structures. We are committed to delivering exceptional service. All these factors go into the pride that we feel in receipt of this award because it is based on the opinion we value the most – that of our customers.

2013 Super Service Award goes to Archadeck of Columbus
Archadeck of Columbus wins the Angie’s List Super Service Award for the 8th consecutive year!

The Angie’s List Super Service Award honors excellence among service providers who maintain superior service ratings and reviews on Angie’s List throughout the past year. Certain criteria must be met in order to be considered for this award. This criteria includes receiving a minimum number of unsolicited reports from those members. The selected companies must also maintain an “A” average on these reports and not be in poor standing with the Better Business Bureau. Less than 5% of the companies on Angie’s List receive the Super Service Award, so we are honored that our customers have elected us for an eighth consecutive year.

2013 consumers choice award
Archadeck of Columbus was also named the 2013 Consumers Choice Award winner for a second, consecutive year!

Being considered for the Consumer’s Choice Award  is a rigorous process as well. A company must first be nominated by at least two different Columbus area homeowners. Only the most nominated companies in each category will populate the final ballots. Voting is commissioned to Survey Sampling International® (SSI), a global leader in consumer research. The consumers chosen to vote in the survey are part of a registered panel population in your community. This consists of approximately 5,000 people who take the SSI survey to vote for the favorite businesses in each community. The final results are then tallied by an ethical review process done by a regulatory law firm that specializes in regulatory assessments – (Macmurray Petersen & Shuster). The ethical review team reviews the business before they decide upon the recipient of  the award. Nominations can be submitted by anyone and the award winners are announced throughout the year. Winners are announced each year in December. The manner in choosing the winner for this award is much like the stringent practices seen in movie and music award shows.

Multi level low to grade Floating Bench Flaired Steps Columbus Delaware County

Being nominated and chosen for these awards is a testament to the way we do business and the passion that goes into every project. We want each of our clients to get the outdoor space they have always wanted. We treat each client like they are our one-and-only client. These awards reflect the consistency we show in providing the best for our clients.”

Michael Reeder, Archadeck of Columbus

If you are searching for the right company in the Columbus area to bring your outdoor living dreams to life, contact Archadeck of Columbus. We can assist you in choosing the right structure to match your personal taste and desired function. From there we will provide a detailed rendering of your anticipated space, and upon your approval begin construction of your backyard masterpiece. Call us today for a free consultation (740) 879 – 3730
westcolumbus@archadeck.net

Michael Reeder, Archadeck of Columbus
Michael Reeder, Archadeck of Columbus

You can view photos of our completed outdoor structures by visiting our deck galleries and our patio and hardscape galleries located on our website.

If you are among the many who count themselves as a satisfied customer of Archadeck of Columbus, visit Angie’s List or the Consumer’s Choice website to tell them about your experience!

Archadeck of Columbus continues to grow and improve based on the importance of customer feedback

Archadeck of Columbus discusses the importance of customer feedback in improving and growing our performance.

Archadeck Columbus covered patio deck
Customer feedback is important to us. Leaving you with a positive experience and a quality structure is our goal.

Customer feedback is an important part of achieving continuous improvement of our business. Many businesses like to “say” they listen to the customer, but in truth sometimes they aren’t really listening. Archadeck of Columbus is different. We have been in business for a number of years and we regard the feedback that comes from our customers as a top priority. We are a fixture in the community and the same people we are providing outdoor living spaces for are the same people we live alongside, whose children play with our children, our neighbors. Our strong work ethic and professionalism stems from working in the hospitality industry where it is extremely important to get feedback, including negative as well as positive. We believe that in order to improve, we need to find out where to improve and this is why we provide two opportunities for our customers to provide feedback.

A brief look at our customer survey card

Our 1st feedback form is an internal comment card which is focused on the production side of your experience with us. It is a grading mechanism for our installers. We leave this with our customers with a self-addressed stamped envelope for convenience return. We receive about an 80% response from these comment cards. It is important for us to hear your point of view on your individual experience with us so that we can find out what we did right or wrong. We use the information to improve and share the results with our installers to let them know what we are hearing from our customers. Some people are reluctant to share negative feedback but this is what the comment card is intended for. We want to know how well we did, or didn’t perform. We want to hear the good, the bad and the ugly.

In addition to the internal comment card we also email customers upon completion of a project. These are things I share with the homeowner when we meet for our initial consultation and express the importance of providing all types of feedback. For us, the details are the most important. A good example of this is how important daily clean-up of the work site is to most homeowners. This is a detail that might be overlooked without the feedback of the homeowner. Archadeck of Columbus prides itself in getting very positive responses on details such as the installation process, and every day clean-up practices, etc. I share with everyone the fact that nobody is perfect and the way in which we continuously take measures to grade ourselves. There is no better feedback than that which is provided directly from the customer.

Here are a couple of real testimonials from our customers:

“We fully recommend Archadeck of West Columbus to anyone who is considering adding a deck, patio or other feature to their home. Mike and his crew were easy to get along with and no sales trickery was involved in the selling of Archadeck’s services. We would use Archadeck again and again!!”
Andrew S.

“All in all, I could not be happier.  My wife and I hire out a lot of work, and this quite simply was one of the best experiences we have ever had.”
Dan M., Westerville OH

This type of communication is what our customer feedback provides. A business model is only as strong as the opinion it holds from its customers. We use the information we gather from each customer to improve all areas of our business. This allows us to facilitate improvements.

Michael Reeder, Archadeck of Columbus
Michael Reeder, Archadeck of Columbus

To learn more about how we continue to provide quality structures and improve outdoor living for the Columbus area, contact Archadeck of Columbus today. (740) 879 – 3730
westcolumbus@archadeck.net

Top 3 absolutely must know’s when hiring a contractor!

Ask a friend if they know a good doctor or  good contractor and likely just the thought of it will elicit strong reactions one way or the other. The fact of the matter is that hiring someone to provide a very important service is scary. These services affect our home, health, well being, wallet or all of the above. Horror stories abound but so do glowing recommendations. But, as we all know, one friend’s favorite restaurant may be one we don’t care for. One friend’s recommendation for an incredibly gentle dentist may put a hurtin’ on us. What I’m saying is that word-of-mouth recommendations are great most of the time. Let’s say 9/10 times your find your friend’s recommendation to be spot on and 1/10 times, it’s a complete miss. When we’re buying a small product or service, that’s OK. But, when we’re making a large purchase such as adding on to our homes, we just can’t take any chances. That 10% chance that a referral might be wrong makes the stakes way too high.

I have great news. There are 3 key questions to ask your prospective contractor that truly will help you make the right decision.

  1. Exactly who in the company is deciding how the project will be built?
  2. How EXACTLY will it be built?
  3. Can you absolutely guarantee that it will be built and that it will be built as agreed?

Here are the answers you’re looking for. Make sure the company is not only willing to but includes this information in your contract.

Exactly who in the company is deciding how the project will be built?

Will the company owner make this determination? Will the contractor or subcontractor make this decision based on some hand-drawings and a list of features? Will the carpenter make this decision? The contractor you want will have a unified body that governs their process. At Archadeck, we have such a governing body that creates our Unified Structural System. This system is a completely documented, tested, and fool-proof system for designing and constructing every facet of the job. No stone should be left unturned. Our national office had engineers test our system to review the details of how things are built.

How exactly will my project be built?

Does company have a standard for things like how big footers will be and what type of hardware will be used and specifying the proper size bolts to secure structure? Governing bodies in your local jurisdiction will dictate minimum code requirements and what do you think most contractors are going to build to? In our experience they will build to the minimum. They will use least material and least labor to build to minimum standards. Make sure your contractor has their own high quality standards. Almost always, those standards will exceed what is required by code. At Archadeck, we always build to exceed the standards set by code.

Can you absolutely guarantee that it will be built and that it will be built as agreed?

Ask the builder if they have a written binding guarantee that your project will be built as agreed. At Archadeck, we provide two distinct warranties. One guarantees it will be built according to our standards. The other unique warranty guarantees completion. We guarantee in writing.

Michael Reeder, Archadeck of Columbus
Michael Reeder, Archadeck of Columbus

Give us a call to discuss outdoor project ideas you have for your home. Whether it’s a roofed structure such as a porch, patio or sunroom or a deck or patio, we look forward to providing you with a free consultation and the information to back up what we say. (740) 879 – 3730 or email us at westcolumbus@archadeck.net

Can any old contractor build a deck?

Well… It depends on your definition of a deck.

There are good decks and bad decks, ugly decks and pretty decks, strong decks and not-so-strong decks. In reality there are hundreds of different levels of quality and many factors that determine the quality level you will receive. When you meet a prospective contractor for the first time, you will notice what they’re wearing, their age, their demeanor and possibly even if they have the well worn hands of a seasoned contractor. You will listen to what they say and look at pictures of their work. All of these are important in selecting a contractor. But are they enough? No.

We’ve all heard the phrase “the proof is in the pudding” meaning we will find out if their work matches what they promise when the work is done and it’s too late to go back. At Archadeck, our proof is in every step that happens along the way. Before we ever start a project, we provide completely detailed specifications of how every element of your project will be built. What you’re seeing in the illustration to the right are excerpts from just one page of our Unified Structural System.

This entire page dictates how every element of one railing section will be built. We guarantee it. Every nail placement, the picket spacing, and all the technical details are documented and followed in our construction process. Our instructions include drawings of every element from the top, bottom, and sides to make sure your project is built to our technical standards and specifications.

And, our “secret sauce” is not a secret. We detail every component of your project whether it be a deck, screen porch, sunroom, pergola, patio or other project. We specify it in writing to you, in the permit and to our carpenters. See an example here. The call-out detail shown in the oval shows the detail to which we specify what we are building for you.

Finally, we have the ability to provide a 3-D rendering of what their project is going to look like. We know how difficult it is to envision what the project will look like no matter how detailed the description is. We want our customers to be happy at every single step along the way from our initial meeting to our final walk-through. Our best sales people are our past customers and we think that’s the way it should be.

Columbus screen porch architectural drawing design plan
Columbus screen porch architectural drawing design plan

If you’re thinking about a project, give us a call. Our consultation is completely free. We look forward to walking through ideas and suggestions with you To learn more about us, visit our Archadeck of Columbus website.

Michael Reeder, Archadeck of Columbus
Michael Reeder, Archadeck of Columbus

We look forward to talking to you. Give us a ring at (740) 879 – 3730 or email us at westcolumbus@archadeck.net.