Archadeck of Columbus continues to grow and improve based on the importance of customer feedback

Archadeck of Columbus discusses the importance of customer feedback in improving and growing our performance.

Archadeck Columbus covered patio deck
Customer feedback is important to us. Leaving you with a positive experience and a quality structure is our goal.

Customer feedback is an important part of achieving continuous improvement of our business. Many businesses like to “say” they listen to the customer, but in truth sometimes they aren’t really listening. Archadeck of Columbus is different. We have been in business for a number of years and we regard the feedback that comes from our customers as a top priority. We are a fixture in the community and the same people we are providing outdoor living spaces for are the same people we live alongside, whose children play with our children, our neighbors. Our strong work ethic and professionalism stems from working in the hospitality industry where it is extremely important to get feedback, including negative as well as positive. We believe that in order to improve, we need to find out where to improve and this is why we provide two opportunities for our customers to provide feedback.

A brief look at our customer survey card

Our 1st feedback form is an internal comment card which is focused on the production side of your experience with us. It is a grading mechanism for our installers. We leave this with our customers with a self-addressed stamped envelope for convenience return. We receive about an 80% response from these comment cards. It is important for us to hear your point of view on your individual experience with us so that we can find out what we did right or wrong. We use the information to improve and share the results with our installers to let them know what we are hearing from our customers. Some people are reluctant to share negative feedback but this is what the comment card is intended for. We want to know how well we did, or didn’t perform. We want to hear the good, the bad and the ugly.

In addition to the internal comment card we also email customers upon completion of a project. These are things I share with the homeowner when we meet for our initial consultation and express the importance of providing all types of feedback. For us, the details are the most important. A good example of this is how important daily clean-up of the work site is to most homeowners. This is a detail that might be overlooked without the feedback of the homeowner. Archadeck of Columbus prides itself in getting very positive responses on details such as the installation process, and every day clean-up practices, etc. I share with everyone the fact that nobody is perfect and the way in which we continuously take measures to grade ourselves. There is no better feedback than that which is provided directly from the customer.

Here are a couple of real testimonials from our customers:

“We fully recommend Archadeck of West Columbus to anyone who is considering adding a deck, patio or other feature to their home. Mike and his crew were easy to get along with and no sales trickery was involved in the selling of Archadeck’s services. We would use Archadeck again and again!!”
Andrew S.

“All in all, I could not be happier.  My wife and I hire out a lot of work, and this quite simply was one of the best experiences we have ever had.”
Dan M., Westerville OH

This type of communication is what our customer feedback provides. A business model is only as strong as the opinion it holds from its customers. We use the information we gather from each customer to improve all areas of our business. This allows us to facilitate improvements.

Michael Reeder, Archadeck of Columbus
Michael Reeder, Archadeck of Columbus

To learn more about how we continue to provide quality structures and improve outdoor living for the Columbus area, contact Archadeck of Columbus today. (740) 879 – 3730
westcolumbus@archadeck.net

How big should your Columbus screened porch be to accommodate your interior design plans?

Columbus screen porch architectural drawing design plan
Columbus screen porch architectural drawing design plan

When we buy a new home, we might notice that the living room seems very large or the dining room seems a little snug. But, we can envision having success with the interior decorating of those rooms. We either find a way to fit our furniture by adding or dropping a piece or two. Or, we buy new furniture to fit the bill. It’s nice that we have a lot more flexibility when it comes to building a custom outdoor structure such as a screen porch. How do we know how big that room should be? Is there a perfect size or an easy formula? Well, every structure we build is completely custom to fit our customer’s needs whether it be size, traffic flow, air flow, privacy, living style and a number of other factors. After we come up with a proposed design plan, we review it together and make modifications before we begin to make sure your new room is exactly what you want.

Some good questions to ask yourself in determining the right size for your new screened porch

Question: How big are your interior rooms?

One of the best ways to start is to go in your house and measure your living room and dining room. You may not be certain yet whether you want to have an eating space or a sitting area on your new porch. Many of our customers want both. If you want both, do you have a combination room in your house that includes both a seating area and an eating area? Know that these measurements serve as a guide only and we’ll help you assess other factors.

Columbus screen porch with interior designed for eating and seating
Columbus screen porch with interior designed for eating and seating

Question: If your new porch includes an eating area, do you intend to have informal meals or meals where you and your guests linger?

This might seem like a really odd question. But here again, go into your dining room. Measure the amount of space your table and chairs take up when the chairs are pushed in. Now pull the chairs out to where they would be if people were eating. Measure again. It’s a big difference isn’t it? With your guests sitting and eating, that easily adds about 2 feet around the perimeter of your table. Now, sit in one of the chairs. Imagine you’ve had a huge meal and need more room to sit back, cross your legs, and enjoy lingering conversation.  When your guests have their chairs pulled out relaxing after a meal, that can add an additional foot on every side. Now add about 2 feet between the wall and other furniture for a nice traffic flow. Here’s a scenario. If you have a 40″ round table with 3.5 – 7.5 feet for sitting next to the table, to be relatively snug, you need 100 square feet or a 10 x 10 right there.

Columbus large screen porch interior design with traffic flow area
Columbus large screen porch interior design with traffic flow area

Question: What are your plans for your seating area?

Your plans for your screened porch may include just a seating or eating area or a combined area like many of our customers choose. Here are some thoughts about what size the seating area should be. Once significant factor is whether you will have a coffee table because the table not only takes up space but also requires room for traffic flow area around it. It’s good to decide how much seating area you are looking for. For example, do you envision just a love seat against an exterior wall? Or do you envision two adjoining exterior walls with perhaps a love seat against one and a sofa against the other? Or, are you looking to also add some additional seating across from the sofa? Any good outdoor contractor will be able to work with you to define the size of the space you will need to accommodate your living goals for your new room.

Question: Without all this calculating and planning, what’s a common size?

Generally speaking a 12 x 16 all the way up to 16 x 16 are common sizes. You should ask your contractor for photos showing different room sizes to also help you with your decision.

Question: Should you buy furniture first?

Not necessarily. Unless you already have furniture you want to use, you do not need to buy furniture first.

Michael Reeder, Archadeck of Columbus
Michael Reeder, Archadeck of Columbus

Do you have questions about interior design for your screen porch? Email us at westcolumbus@archadeck.net or use the comments below to ask your question. We will be happy to call you with an answer, email you, or even create a video response for you.