Arcahdeck of Columbus urges homeowners to be leery of builders who don’t reveal all the facts or a final price point when choosing an outdoor structure builder.
I recently met with a homeowner here in the Columbus area who was gathering the standard “three price quotes” for a proposed deck addition he was considering. The homeowner was weighting having their home builder build their deck or having Archadeck of Columbus build their deck. In a custom outdoor project such as a deck, there really is no way to compare the specialized quality we provide with the quality from someone who is not specialized in the field of our expertise. On a custom project, almost every variable is going to be different.
Comparing a specialized builder to a general contractor is like comparing apples to oranges. Instead of providing estimates or bids for our projects we actually provide the price the project will cost. Falling into the trap of depending on the estimate for the bottom line is where many homeowners place too much trust. An estimate is just that. It’s an estimate of what the job can cost which in most situations increases by the time the project is completed. A bid submission works a lot like an estimate whereas the project will be submitted to many companies which results in being priced out based on building projects, material and labor. As we all know material costs can vary from the time the bid is submitted to when your project is completed as can the cost for quality labor.
We are a custom design and build company and our goal is to provide homeowners with a bottom line price on what a custom job entails. There are no estimations, no hidden costs, and most of all no surprises once your project is completed. Taking all this into consideration, how does one make an informed comparison when comparing companies whose materials and building methods are not the same? The truth is you can’t, because there is no comparison.
Archadeck of Columbus believes it to be in our best interest to provide the best information to our prospective clients so they can make an informed decision on their own. When we provide a price to a homeowner, we provide the details of the chosen materials, the colors choices, and even the bolts and fasteners used during installation. We also show homeowners the computer aided rendering of a proposed project in order to see all the specified materials and colors involved in the project.
In order to ensure you are getting a fair shake when compiling price quotes for your upcoming outdoor living project, we suggest looking at what materials will used in your project. Synthetics for example, are available in different price ranges. If a contractor is using inferior materials or unspecified synthetics, then it is difficult for a homeowner to make an informed decision.
Another area to look over really well is what kind of building practices the company has. Are they drawing your proposed space on paper only showing a one-dimensional view? If this is the case how are you supposed to know what you are really getting? Does your design even look the same as what you asked for? These are all subjective items homeowners should consider. Always look at the value and determine whether you are getting the level of details and trim with one company versus another. Ask yourself if the details when comparing are the same and if not find out how they differ and how important that is to your project and why. For example, what kind of fasteners do they use? Why does one company price your project including hidden fasteners and the other nails? Always be leery of a price quote which provides scant details. Also be careful of many subjective areas where the builder can interpret these areas on his own. Always review the contracts between companies and gain an understanding of what they truly are. Remember that a good contractor will explain it to you openly and not try to hide anything from you.
Our technology allows you to see exactly what is going to be built. Our price quotes include details that are specified down to the last bolt and fastener we plan to use on your project. That is how we have always conducted business, and we will continue to do so because we put our customers first. Contact us to learn more about the benefits of choosing Archadeck of Columbus for your outdoor living addition.
Archadeck of Columbus discusses the importance of customer feedback in improving and growing our performance.
Customer feedback is an important part of achieving continuous improvement of our business. Many businesses like to “say” they listen to the customer, but in truth sometimes they aren’t really listening. Archadeck of Columbus is different. We have been in business for a number of years and we regard the feedback that comes from our customers as a top priority. We are a fixture in the community and the same people we are providing outdoor living spaces for are the same people we live alongside, whose children play with our children, our neighbors. Our strong work ethic and professionalism stems from working in the hospitality industry where it is extremely important to get feedback, including negative as well as positive. We believe that in order to improve, we need to find out where to improve and this is why we provide two opportunities for our customers to provide feedback.
Our 1st feedback form is an internal comment card which is focused on the production side of your experience with us. It is a grading mechanism for our installers. We leave this with our customers with a self-addressed stamped envelope for convenience return. We receive about an 80% response from these comment cards. It is important for us to hear your point of view on your individual experience with us so that we can find out what we did right or wrong. We use the information to improve and share the results with our installers to let them know what we are hearing from our customers. Some people are reluctant to share negative feedback but this is what the comment card is intended for. We want to know how well we did, or didn’t perform. We want to hear the good, the bad and the ugly.
In addition to the internal comment card we also email customers upon completion of a project. These are things I share with the homeowner when we meet for our initial consultation and express the importance of providing all types of feedback. For us, the details are the most important. A good example of this is how important daily clean-up of the work site is to most homeowners. This is a detail that might be overlooked without the feedback of the homeowner. Archadeck of Columbus prides itself in getting very positive responses on details such as the installation process, and every day clean-up practices, etc. I share with everyone the fact that nobody is perfect and the way in which we continuously take measures to grade ourselves. There is no better feedback than that which is provided directly from the customer.
Here are a couple of real testimonials from our customers:
“We fully recommend Archadeck of West Columbus to anyone who is considering adding a deck, patio or other feature to their home. Mike and his crew were easy to get along with and no sales trickery was involved in the selling of Archadeck’s services. We would use Archadeck again and again!!”
“All in all, I could not be happier. My wife and I hire out a lot of work, and this quite simply was one of the best experiences we have ever had.”
Dan M., Westerville OH
This type of communication is what our customer feedback provides. A business model is only as strong as the opinion it holds from its customers. We use the information we gather from each customer to improve all areas of our business. This allows us to facilitate improvements.
To learn more about how we continue to provide quality structures and improve outdoor living for the Columbus area, contact Archadeck of Columbus today. (740) 879 – 3730